Returns & Exchanges

Our Promise

We want you to enjoy everything about your Everest Home experience. From shopping through ordering and delivery, your satisfaction is our priority. If you are not happy with your purchase, notify us within 30 days of purchase, and we will take it back for a refund or exchange. Original delivery fees are non-refundable and additional shipping and/or restocking fees may apply.

Please head to our Return and Exchange Portal to submit your request.

Shipping

Our products are shipped from several warehouses in the U.S. Shipping costs are included in the price (excluding tax). Be sure to verify your shipping address at checkout, as a re-delivery fee may be charged for incorrect addresses. We do not ship to PO Box addresses.

Return Policy

  • We accept returns or exchanges within 30 days of purchase

  • We do not offer returns on any sale items as those are sold as Final Sale

  • Orders canceled after 24 hours are subject to a 20% restocking fee

  • Products should be returned or exchanged unused, unassembled, and in their original packaging, including internal packing materials

  • Products should be received in like-new condition

  • Wall units and other mounted products that have been assembled or installed cannot be returned, refunded, or exchanged

  • Custom orders and special orders cannot be returned, refunded, or exchanged

  • Orders are eligible for a one-time exchange with restocking fees waived, shipping fees still apply

  • We will not accept returns of individual components purchase as part of a set, package, or bundle

Refunds

Once your order arrives back at our warehouse and is inspected for damage, upon approval, we will process your refund minus return shipping charges and / or restocking fees within 1-2 business days. You will receive an email to the account on file once the return is processed. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@kindredproducts.net. We are only able to process refunds to the original payment method.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Returned product(s) must be unused, unassembled, and in the original packaging to be eligible for return or exchange. Once the return is accepted, make a separate purchase for the new item.

In Case of Damage or Defect

If you encounter any damage or defects with your product, keep calm. Take a few photos of the issue, including the packaging, and email them to us at customerservice@kindredproducts.net. To help us address your concerns and maintain your satisfaction, please report all damages within 5 days of delivery. Defective merchandise will be handled according to the warranty terms.

Submit a Return Request
Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account. 

     In the "Email" field, enter your email address used with the order, and then click "Continue".  

     In your email account, open the email sent from our store and copy the six-digit verification code included in the email. 

     Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click "Submit request".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.