Returns & Refunds Policy

Our Promise
We want you to enjoy everything about your Everest Home experience. From shopping through ordering and delivery, your satisfaction is our priority. If you are not fully satisfied with your purchase, please contact our customer service department at customerservice@kindredproducts.net or call 866.456.0866. A member of the Kindred team will be happy to assist you with a resolution.

Shipping
Our products are shipped from multiple warehouses. Be sure to verify your shipping address at checkout. We do not ship to PO Box addresses.

Return Policy
● We accept returns within 30 days of purchase.
● Order cancellations cannot be done online. Please email
customerservice@kindredproducts.net or call 866.456.0866. Orders are often processed and shipped the same day, so cancellation may not be possible after processing.
● Return shipping fees will apply and vary based on the size and weight of the item.
● Products should be received in like-new condition: unused, unassembled, and in their original packaging, including internal packing materials. Products that have been assembled or installed cannot be returned or refunded.
● We have the right to refuse refunds or exchanges that do not comply with our Returns Policy.

Refunds
Once your order arrives back at our warehouse and is inspected, upon confirming that the returned product has been received in like-new condition: unused, unassembled, and in their original packaging, including internal packing materials, we will process your refund minus return shipping charges. Upon approval of the return, you will receive an email to the account on file with a return shipping label attached. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have
passed since we’ve approved your return, please contact us at customerservice@kindredproducts.net. We are only able to process refunds to the original payment method.

In Case of Damage or Defect
If you notice your product was delivered damaged, you can request a return or exchange within 30 calendar days. We request that you snap a few photos of the problem and the packaging. Email the photos to us at customerservice@kindredproducts.net along with an explanation of damage so that we can confirm you qualify for a return or exchange. All products that are delivered damaged must be reported to us within 30 days of delivery to be considered for a return or exchange. This is important so that we can confirm the damage with the carrier. Defective merchandise will be handled according to the warranty terms.

Please head to our Return and Exchange Portal to submit your request.

How to Submit a Return Request
Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account.

In the "Email" field, enter your email address used with the order, and then click "Continue".

In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click "Submit request".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.